Privacy Policy

Last updated: 18 July 2026

Keeping things simple

Your privacy matters, and we believe privacy policies should be written in plain English.

This Privacy Policy explains what information Create Cards may collect, why we collect it, how it may be used and the choices available to you.

It applies whenever you visit the Create Cards website, create an account, use the platform, contact us or interact with services provided through Create Cards.

1. Who this policy applies to

This policy applies to:

• businesses, clubs, associations, organisations and professionals using Create Cards;
• employees, contractors and authorised users of a Create Cards account;
• customers, members, loyalty participants, cardholders and contacts whose information is managed through the platform; and
• people who visit our website or contact us.

References to "Create Cards", "we", "our" or "us" mean the provider of the Create Cards platform.

2. Information we may collect

The information we collect depends on how you use Create Cards.

Information may include:

• your name and business name;
• email address and phone number;
• billing and subscription information;
• account profile information;
• support enquiries and communications;
• website and platform usage information;
• browser, device and operating system information;
• IP address and approximate location information;
• information provided through connected services or integrations; and
• any other information you choose to provide.

We generally do not store complete payment card details. Payments are normally processed by trusted third-party payment providers.

3. Information managed by our customers

Create Cards allows businesses and organisations to manage information relating to their own customers, members and loyalty participants.

This may include:

• names and contact details;
• membership information;
• digital wallet card details;
• loyalty activity;
• reward balances;
• voucher or coupon information;
• attendance or participation records;
• marketing preferences;
• customer notes; and
• other information reasonably required to operate a loyalty, membership or customer engagement program.

The business using Create Cards is responsible for ensuring it has the legal right to collect and use this information.

Where we process information on behalf of a customer, we generally do so as a service provider supporting their use of the platform.

4. How we collect information

Information may be collected:

• when you create an account;
• when you purchase a subscription;
• when you contact our support team;
• through cookies and analytics tools;
• through digital wallet interactions;
• through connected third-party services;
• from authorised users within your organisation; and
• from publicly available sources where lawful.

5. How we use information

Information may be used to:

• provide and improve Create Cards;
• deliver digital wallet cards;
• manage memberships and loyalty programs;
• process payments and subscriptions;
• provide customer support;
• send important account notifications;
• maintain platform security;
• detect fraud or misuse;
• develop new platform features;
• comply with legal obligations; and
• communicate with you about our products and services where permitted by law.

We only use information where we have a lawful reason to do so.

6. Marketing communications

We may send service-related emails including billing notices, account updates, security alerts and important platform information.

Where permitted by law, we may also send promotional communications about Create Cards.

You may unsubscribe from marketing emails at any time.

Essential account communications will continue while your account remains active.

7. Cookies and analytics

Create Cards uses cookies and similar technologies to:

• keep you signed in;
• remember preferences;
• measure website performance;
• understand how our platform is used;
• improve security; and
• enhance the overall user experience.

You may disable cookies through your browser, although some platform features may no longer function correctly.

8. Sharing information

We do not sell personal information.

Information may be shared with trusted providers who help us operate Create Cards, including:

• cloud hosting providers;
• payment processors;
• Apple Wallet and Google Wallet technology providers;
• email, SMS and notification providers;
• automation and integration services;
• analytics and security providers;
• professional advisers;
• government authorities where legally required; and
• another organisation involved in a merger, acquisition or sale of our business.

Third-party providers operate under their own privacy policies.

9. International processing

Create Cards uses technology providers that may store or process information outside Australia.

Privacy protections may differ between countries.

Where practical, we choose reputable providers and take reasonable steps to protect information processed on our behalf.

10. Security

We use reasonable technical and organisational measures to protect information, including:

• secure hosting;
• encrypted data transmission where appropriate;
• access controls;
• software updates;
• security monitoring; and
• restricted staff access.

No online system can ever be guaranteed to be completely secure.

You are responsible for protecting your password and account credentials.

11. Data breaches

If we become aware of a data breach affecting personal information, we will investigate and take appropriate action.

Where required by law, affected users and relevant regulators will be notified.

12. Retention of information

We retain information only for as long as reasonably necessary to:

• provide our services;
• meet legal obligations;
• maintain security;
• resolve disputes;
• prevent fraud; and
• support legitimate business records.

Information that is no longer required may be securely deleted or de-identified.

13. Accessing or correcting your information

You may request access to personal information we hold about you.

You may also ask us to correct inaccurate or incomplete information.

We may need to verify your identity before responding.

If your information is managed by one of our business customers, you should generally contact that business first.

14. Deleting information

You may request deletion of personal information where applicable.

Some information may need to be retained for legal, accounting, fraud prevention or security purposes.

Deleting certain information may affect our ability to continue providing services.

15. Privacy rights outside Australia

If you are located outside Australia, additional privacy rights may apply under your local laws.

These rights may include requesting access, correction, deletion, portability, restricting processing or withdrawing consent where applicable.

16. Children

Create Cards is intended for businesses and organisations.

We do not knowingly collect personal information directly from children without appropriate consent where required by law.

If you believe a child's information has been collected inappropriately, please contact us.

17. Artificial intelligence

Some current or future Create Cards features may use artificial intelligence or automated systems to assist with content generation, reporting, customer engagement, fraud detection or platform improvements.

Information may be processed where reasonably necessary to provide these features.

AI-generated results should always be reviewed before being relied upon for business, legal or commercial decisions.

We will not intentionally use customer information to train publicly available AI models unless clearly disclosed and permitted by law.

18. Third-party websites

Create Cards may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites.

You should review their privacy policies before providing personal information.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available through the Create Cards website or platform.

If significant changes are made, we will take reasonable steps to notify users where appropriate.

20. Questions or complaints

If you have any questions about this Privacy Policy, wish to exercise a privacy right or would like to make a complaint, please contact us using the contact details provided on the Create Cards website.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner or another applicable privacy regulator.